We accept refunds for up to 14 days after your order arrives if your order has visible damage that was not to your fault. Please contact us contact@hotcart365.com and we will be happy to arrange the return of your items.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@hotcart365.com

Exchanges (if applicable)
If your items are defective or damaged and you would like to exchange it, please send us an email at contact@hotcart365.com where we will be in contact with you.

Shipping
To return your product, please contact us first at contact@hotcart365.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We don’t guarantee that we will receive your returned item.